Terms & Conditions | Twinnearth Standard Sale

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

"Seller" means VIVA IMPORT / EXPORT LIMITED (TwinnEarth is a trading name of VIVA IMPORT / EXPORT LIMITED. Registered in England & Wales. Company No: 10700597. VAT Registration Number: GB 274 586 856. Registered Office: 291 Green Lanes, London, N13 4XS).
"Buyer" means the person, firm or company who purchases the Goods from the Seller.
"Goods" means the articles (including any installment of the articles) which the Buyer agrees to buy from the Seller.
"Contract" means the contract for the purchase and sale of Goods between Seller and Buyer.

2. Basis of Sale

2.1 By placing an order via this website (twinnearth.co.uk), you agree to be bound by these Terms and Conditions. These Terms supersede any previous agreements.

2.2 The Seller reserves the right to decline any order without giving reason. A contract is formed only when the Seller dispatches the Goods.

                    Trade Customers: Orders placed via the Trade Portal or on a Trade Account basis are
                    strictly B2B contracts. The Consumer Rights Act 2015 applies only where the Buyer is dealing as a
                    consumer.
                

3. Price and Payment

3.1 The Price of the Goods shall be the price listed on the website at the date of order. We reserve the right to amend prices at any time due to copper market fluctuations.

3.2 All prices are displayed inclusive of VAT at the prevailing rate (currently 20%). The final invoice will reflect this breakdown.

3.3 Payment is due immediately upon order unless a Credit Account has been authorized in writing. Title to the Goods shall not pass to the Buyer until payment has been received in full.

4. Delivery and Risk

4.1 Delivery dates provided are estimates only. Orders placed before 2pm are processed for same-day dispatch, but carrier transit times are not guaranteed.

4.2 Risk of damage to or loss of the Goods shall pass to the Buyer at the time of delivery or, if the Buyer wrongfully fails to take delivery, the time when the Seller tendered delivery.

4.3 Any claims for damage or short delivery must be notified within 24 hours of receipt.

5. Returns and Cancellations

5.1 Consumer Buyers

If purchasing as a consumer, you have the right to cancel within 14 days under the Consumer Contracts Regulations. However, Twinnearth extends this to a 30-day window for your peace of mind. Goods must be returned strictly unused and in original packaging.

5.2 Trade Buyers

Trade returns are accepted under the same 30-day standard policy provided items are unused and in original condition. We do not charge a hidden restocking fee for standard returns.

6. Liability

6.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence.

6.2 The Seller shall not be liable for any indirect or consequential loss (including loss of profit, loss of business, or depletion of goodwill) arising out of or in connection with the Contract.

6.3 The Seller's total liability under the Contract shall be limited to the price of the Goods paid.

9. Quality and Compliance (BASEC)

                    
                    Certification Guarantee: All 6242Y cables supplied by TwinnEarth are BASEC
                    Approved, ensuring independent verification of quality, safety, and material standards.

9.1 The Seller warrants that all Goods supplied under the classification of 6242Y comply strictly with British Standard BS 6004 and have been rigorously tested by the British Approvals Service for Cables (BASEC).

9.2 For the purposes of safety and regulatory compliance, the Seller maintains full traceability of all certification and batch records. These records are subject to unannounced factory surveillance and continuous independent testing as part of the BASEC surveillance scheme.

9.3 Buyers are advised that installation of non-certified or non-compliant cable may be a violation of UK Building Regulations and could invalidate property insurance.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Site Information

8.1 While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material. This includes product statistics, sales figures, and viewer counts, which may be estimated or aggregated for indicative marketing purposes.

8.2 We may make changes to the material on this website, or to the products and prices described in it, at any time without notice.