We aim to make returns clear and straightforward for trade customers. Below you’ll find everything you need to know about returning items, exchanges, and refunds.
Returns
We accept returns for both defective and non-defective products.
Product Condition
Products must be new and unused.
Return Window
Returns must be requested within 30 days of delivery.
Exchanges
Exchanges are accepted.
Return Method
Returns must be sent by post.
Return Shipping Responsibility
Customers are responsible for return shipping costs unless the item is faulty.
Restocking Fees
No restocking fees apply.
Refund Processing Time
Refunds are processed within 7 days after the returned item is received and inspected.
How Returns Work
- Contact our support team to request a return
- Send the item back by post
- Item is received and inspected
- Refund is processed to the original payment method
Legal Entity
TwinnEarth is a trading name of VIVA IMPORT / EXPORT LIMITED.
Registered Office: 291 Green Lanes, London, N13 4XS, United Kingdom.