1. Introduction
TwinnEarth is a trading name of VIVA IMPORT / EXPORT LIMITED. Registered in England & Wales. Company No: 10700597. VAT Registration Number: GB 274 586 856. We are committed to protecting and respecting your privacy.
For the purposes of the UK General Data Protection Regulation (UK GDPR), the Data Controller is:
VIVA IMPORT / EXPORT LIMITED
Registered Office: 291 Green Lanes, London, N13 4XS.
Email: contact@twinnearth.co.uk
2. Information We Collect
We may collect and process the following data about you:
- Identity Data: Name, business name, and professional title.
- Contact Data: Shipping address, billing address, email, and telephone number.
- Technical Data: IP address, browser type, and operating system.
- Usage Data: Information about how you use our website, products, and services.
3. Legal Basis for Processing
We only process your personal data when we have a legal basis to do so:
- Contractual Necessity: To fulfill orders and manage your account.
- Legal Obligation: To comply with tax and VAT regulations.
- Legitimate Interests: To improve our services and protect our website from fraud.
4. Cookies and Tracking
We use cookies to enhance your experience. These include:
- Essential Cookies: Necessary for the shopping cart functionality.
- Analytical Cookies: Helping us understand traffic patterns at our Cambridge Hub.
You can manage your preferences via the banner that appears on your first visit.
5. Quality and Compliance Audits
As a specialist supplier of BASEC-approved cables, we are subject to regular, often unannounced audits by independent certification bodies to verify our commitment to quality. During such audits, generalized batch records and traceability data may be reviewed to ensure compliance with BS 6004 standards. These audits focus on product integrity and do not involve the sharing of sensitive customer personal data beyond what is strictly necessary for order traceability and safety compliance.
6. Data Retention
We keep your personal data for no longer than is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, this is 6 years following the completion of a contract.
6. Your Rights
Under the UK GDPR, you have several rights:
- The right to access your data.
- The right to rectification of inaccurate data.
- The right to erasure ("right to be forgotten").
- The right to object to processing.
To exercise any of these rights, please contact us via our contact page. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).