Shipping Policy
Order Processing Time
Orders are processed within 0–1 business day.
Order processing takes place Monday to Friday.
Orders placed before 14:00 (GMT) are eligible for same-day processing.
Transit Time
Once dispatched, orders are delivered within 1–2 business days.
Deliveries take place Monday to Friday.
Delivery Method
Orders are delivered to the customer’s address.
Total Delivery Time
The total delivery time is calculated based on order processing time and transit time, depending on when the order is placed.
Reliable Shipping
All orders are shipped using trusted carriers (DPD, FedEx, or Royal Mail Tracked) to ensure your materials arrive on site, on time.
Tracking Your Order
We provide full visibility from our Cambridge Hub to your front door.
| Stage | Description | Action |
|---|---|---|
| Processed | Order picked & packed at Hub. | Email Confirmation |
| Dispatched | Manifested with DPD/Royal Mail. | Tracking Number SMS/Email |
| Out For Delivery | Loaded onto local delivery vehicle. | 1-Hour Time Slot (DPD) |
Legal Entity
TwinnEarth is a trading name of VIVA IMPORT / EXPORT LIMITED.
Registered Office: 291 Green Lanes, London, N13 4XS.